Life insurers and distributors urgently need to shatter their reliance on outdated processes to fix the customer satisfaction problem.

Advancements in technology have transformed the insurance industry, leading to digital insurance platforms that use artificial intelligence and other tools to cut costs and provide faster customer ...

Historically, limited access to insurance products, lack of awareness, and infrastructural gaps have hindered widespread adoption. As the global market rapidly shifts towards digital solutions ...

According to the J.D. Power 2024 U.S. “The digital channel has now surpassed traditional phone-based communication as the most satisfying way for insurance customers to submit a new claim,” said Mark ...

According to J.D. Power’s 2024 U.S. Claims Digital Study released on Tuesday, insurers’ investments in the digital claims process has r ...