Business Wire3d
HDI’s “State of Service Management in 2024” Report Finds 59% Focused on Improving the Customer Experience as the Top Priority for ITSM Projects
HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils “The State of ...
CIO1mon
Unlocking the path to strategic advantage with AI in ITSM
Yet, despite the buzz, IT leaders remain wary of integrating it into IT service management (ITSM). The irony is hard to ignore. A Harvard Business Review Analytic Services survey of 225 members of ...