Accenture’s Annual Holiday Shopping Survey found that more than two-thirds of consumers could face “buyers’ block” — the ...

Over half of America returns a holiday gift, and there is a chance that gift ended up in this Pennsylvania warehouse. This hangar-like facility houses hundreds of thousands of items returned to ...

With the commencement of Black Fri­day and Cyber Mon­day weekend, the holiday shopping season is officially in high gear.

A National Retail Federation and Appriss Retail study found that $148 billion in holiday merchandise was returned in 2023.

returned merchandise nearly doubled from 2020’s. Every return leads to lost sales revenue, but that’s not all. Overhead costs associated with conducting the sale (like shipping), return ...

The days of retailers allowing customers to return items for free are over ... primarily by the mounting cost of both the initial sale of the item as well as the expenses incurred through ...