FenderBender sat down with Joe Rieger, operations manager at DeLuz Auto Body, Jayleen Ciaccio, collision shop manager at ...

Let’s say ABC Auto Body has a 45% overall gross profit for every car repaired prior to any estimating improvements. At a ...

The event, titled “New Study Identifies Key Drivers of Customer Satisfaction and Retention in the Auto Claims and Repair ...

The foundation of any sales and service culture is positive referrals and very specific positive reviews from past customers.

In the coastal town of Gulfport, Mississippi, Unique Collision Center grew from a single shop into the first of a ...

He served as senior vice president of fleet programs at Driven Brands, accumulating over 18 years of experience in various ...

A comprehensive review of your year-end expenses is essential. By analyzing your financials, you can identify which costs are ...

When it comes to selling your business, the right time may mean the time at which you get the maximum value. But it also may mean it’s the time when you have the right buyer who is ready to close the ...

Now is the time to plan how to not only survive but potentially emerge stronger in a competitive and changing environment.

Customer Satisfaction Index (CSI) surveys are a treasure trove of valuable information for your business. Curious what your ...

More than a legal document, your employee handbook sets the tone for your company’s culture, expectations, and how to engage ...

At less than .2 mil, the active photovoltaic surface provides almost 7,500 miles of EV charging per year under ideal ...