Automated AI-powered agent wellbeing tools, such as automatic break scheduling and shift adjustments, can greatly improve ...

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

New research shows there’s an argument to be made that good customer experience leads to better profits for shareholders.

Agent Assist Helps Agents Drive Revenue—and Solve Customer Service Issues.

Recently, Talkdesk held its first analyst summit in a few years. During the event, the analysts got a deep dive into the company’s strategy, opportunities, and roadmap. Overall, it was a positive ...

CX leaders are embracing virtual agents. Already, 34% of supervisors include virtual agents as part of their team when they work on scheduling and capacity planning, according to Metrigy’s Customer ...

Any of the leading UCaaS solutions (+Google Workspace) are viable options for most small, medium, and large companies. However, enabling employees to be effective using the tools, wherever they work, ...

Companies are beginning to recognize the direct correlation between empowered employees equipped with real-time data and satisfied customers. Automated AI-powered agent wellbeing tools, such as ...

Vendors are trying to appeal to employees to make the case that adopting AI-powered tools is in their best interest.