The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.

CX leaders are embracing virtual agents. Already, 34% of supervisors include virtual agents as part of their team when they work on scheduling and capacity planning, according to Metrigy’s Customer ...

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he stands on everything ...

New research shows there’s an argument to be made that good customer experience leads to better profits for shareholders.