The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.

CX leaders are embracing virtual agents. Already, 34% of supervisors include virtual agents as part of their team when they work on scheduling and capacity planning, according to Metrigy’s Customer ...

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he stands on everything ...

New research shows there’s an argument to be made that good customer experience leads to better profits for shareholders.

The modern digital workplace is transforming how organizations operate, communicate, and collaborate. This new reality means everyone is connected, no matter where they are in the world. The ...

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Stay informed and sign up for weekly No Jitter, Enterprise Connect, and WorkSpace Connect newsletters ...

No Jitter Midroll: Microsoft Debuts More AI Agents -- Microsoft Ignite kicks off with many updates to existing products, as well as new products and features for Copilot. No Jitter Midroll: Salesforce ...