The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.

Agent Assist Helps Agents Drive Revenue—and Solve Customer Service Issues.

New research shows there’s an argument to be made that good customer experience leads to better profits for shareholders.

CX leaders are embracing virtual agents. Already, 34% of supervisors include virtual agents as part of their team when they work on scheduling and capacity planning, according to Metrigy’s Customer ...

This automation doesn’t just ease the burden on agents—it can positively impact organizations and customers as well. By ...

Any of the leading UCaaS solutions (+Google Workspace) are viable options for most small, medium, and large companies. However, enabling employees to be effective using the tools, wherever they work, ...

Companies are beginning to recognize the direct correlation between empowered employees equipped with real-time data and satisfied customers. Automated AI-powered agent wellbeing tools, such as ...

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...