It’s gotten to the point where, when the first prompt is heard, the caller just keeps pressing zero to speak with a live customer service agent before getting trapped in a maze of repeating ...

For SMBs, this provides a unique opportunity; they can take advantage of the scale that agents provide, especially when it comes to responding to customer service queries. In the process ...

EXCLUSIVE: Paradigm has hired Jonny Gutman as TV Literary Agent. Gutman most recently served as VP of Original Series for IDW Entertainment where he led the live action department responsible for ...

MANILA, PHILIPPINES – AI-powered customer engagement platform ChatGenie launched a proprietary multi-AI agent framework to enhance customer engagement. It enhances the accuracy and relevance of ...

From Universal Television, “A Man on the Inside” is based on the Oscar-nominated 2020 Chilean documentary “The Mole Agent,” which detailed the real-life version of this story. Danson’s ...

Podcaster Dan Bongino, a former Secret Service agent who was highly critical of the agency’s leadership as security failures around the alleged attempts on Trump’s life became clear ...

In addition to reducing the burden on your organization, they improve the quality of service by offering immediate assistance to users across different time zones, reducing wait times, and increasing ...

Ahead of the premiere of “The Night Agent” Season 2, Genesis Rodriguez could soon be joining Season 3. Variety has learned from sources that Rodriguez is currently in talks for a role in ...

It can be another tool for agents to deal with customer queries – from simple requests to complicated issues. At Vodafone, we believe AI should be used alongside people, to help them deliver excellent ...

On Tuesday, at Microsoft Ignite, the company's annual developer conference, Microsoft made several upgrades to its Copilot Studio, allowing users to build capable agents more easily. One of the ...

Ahead of The Night Agent Season 2’s January 23 premiere, Genesis Rodriguez (Lioness) has entered negotiations for a role in the hit conspiracy thriller’s third season, Deadline can reveal.