Saying“I am sorry” requires humility, a trait that stands in stark contrast to arrogance and defensiveness. Humility involves recognizing that one is not infallible and that making mistakes is ...

Turning to the standard phrases can feel insincere. We've been there, and we have some meaningful ideas for what to say instead of "sorry for your loss" that can really show someone you are there ...

I am always impressed when someone recognises ... Before apologising, pause and reflect on why you are saying sorry. You need to choose your timing wisely. When someone is hurt, they may not ...