Yet, despite the buzz, IT leaders remain wary of integrating it into IT service management (ITSM). The irony is hard to ignore. A Harvard Business Review Analytic Services survey of 225 members of ...

The ServiceNow solution, IT Service Management (ITSM) tool, meets these goals as a single package. Combined with automation, clear and intelligible processes, and big-scale data analysis, ServiceNow ...

Think of IT service management (ITSM) as the glue that brings the disparate parts of IT together: the policies, processes, and tools to design and enhance the IT equipment, resources, and services.