Whistl Secures Office for North East Contact Centre team The purpose-built facility will enable Whistl to expand its Contact ...

How Artificial Intelligence Will Transform Contact Centre Workforce Planning in the Future Sabio Group, discusses.

Why Is Your Cloud Contact Centre Transformation Failing to Deliver? James Hughes, Group Head of Solutions at Sabio Group ...

Hold music could be the key to a better customer relationship. Many contact centres rely on hold music to try to keep customers PPL PRS ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

Nutun & Charles Tyrwhitt Awarded "Best Customer Service Into Europe" 2nd Year Running at European Contact Centre & Customer ...

What are you looking for? 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and ...

The UK National Contact Centres Awards open for nominations. The largest awards programme for contact centre talent in the UK ...

Business Systems Guide to Automation Excellence in the contact centre - contact centre download from Business Systems ...

How Do Different Generations Use Customer Service? Cirrus defines the differences. Contact Centre . contact centre article ...

Seasonal changes bring unique challenges to workplaces, particularly during the colder months when ice, snow, and reduced ...

SVL is is the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications. With a unique portfolio of enterprise, branch office and SMB solutions, we ...