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CMS Wire
2 天
Marc Benioff’s Blueprint for CX Success with AI-Driven Customer Agents
The business case for AI agents. With consumption-based pricing, AI agents offer cost-effective solutions for enhancing ...
CMS Wire
2 天
5 Digital Shopping and Customer Experience Trends for Big Brand Wins in 2025
Digging into the mind of the consumer to understand what’s most important to them going forward. What will resonate? What ...
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This year’s top marketing campaigns not only captured audience attention but also reshaped how brands connect with consumers.
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Everything You Need to Know About FTC's Click to Cancel Rule
Simpler cancellations. The FTC’s Click to Cancel rule requires businesses to offer easy, user-friendly cancellation options ...
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How AI Is Powering Silicon Valley Bank's Comeback Story
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It behooves marketing and customer experience leaders to know what’s on the minds of their technology leaders.
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Kevin Li, SVP, product strategy & operations, for Optimizely, told CMSWire in an interview ahead of Opticon his company is ...
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Look into the future of SEO with AI. Learn how to boost your voice search strategies and dominate conversational queries ...
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The Future of Work and Citizenship
The future of work and citizenship is evolving. AI can help us focus on what really matters: creativity, connections and ...
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Mastering Marketing YAGNI
Marketing efficiency is more crucial than ever as budgets shrink. Focus on core goals, cut unnecessary tasks and embrace AI ...
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