When it comes to selling your business, the right time may mean the time at which you get the maximum value. But it also may mean it’s the time when you have the right buyer who is ready to close the ...

The event, titled “New Study Identifies Key Drivers of Customer Satisfaction and Retention in the Auto Claims and Repair ...

In the coastal town of Gulfport, Mississippi, Unique Collision Center grew from a single shop into the first of a ...

Let’s say ABC Auto Body has a 45% overall gross profit for every car repaired prior to any estimating improvements. At a ...

The foundation of any sales and service culture is positive referrals and very specific positive reviews from past customers.

He served as senior vice president of fleet programs at Driven Brands, accumulating over 18 years of experience in various ...

A comprehensive review of your year-end expenses is essential. By analyzing your financials, you can identify which costs are ...

Customer Satisfaction Index (CSI) surveys are a treasure trove of valuable information for your business. Curious what your ...

More than a legal document, your employee handbook sets the tone for your company’s culture, expectations, and how to engage ...

Use CSI scores to celebrate and coach your staff and improve your business.

CollisionRight has appointed Matt Pettoni as its new chief financial officer, the company announced in a news release late ...

Kenny Schrader traveled across North America, meeting Federated members and customers, speaking at meetings, visiting stores, ...