The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

The modern digital workplace can revolutionize enterprises.

The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.

New research shows there’s an argument to be made that good customer experience leads to better profits for shareholders.

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Any of the leading UCaaS solutions (+Google Workspace) are viable options for most small, medium, and large companies. However, enabling employees to be effective using the tools, wherever they work, ...

This automation doesn’t just ease the burden on agents—it can positively impact organizations and customers as well. By ...

Vendors are trying to appeal to employees to make the case that adopting AI-powered tools is in their best interest.

Although AI can assist in culling through hundreds or thousands of resumes, hiring technology workers still requires spending time with the ...

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...

AWS announced that with the latest release of Amazon Connect outbound campaigns, organizations can use Amazon Connect Customer Profile attributes to create outbound campaigns with defined market ...